Last updated: 5 October 2026
Contact for grievances
HeliusPay Technologies Private Limited
Email: info@heliuspaytechnologies.in
Phone: +91 85006 69263
Flat No. 301, Plot No. 109/P, Petbasheerabad, Jeedimetla Pipeline Road, Suchitra, Hyderabad, Telangana 500067, India.
Appointed officer:
Designation:
Details of the appointed Grievance Officer will be published here once confirmed. Until then, use the company contact above to raise or escalate a concern.
1. Raise your concern
Email the contact above with the subject “HeliusPay grievance”. Explain the concern and the outcome you are seeking. You may raise an account or onboarding issue, a payment dispute, a privacy concern or a problem with information on this website.
2. Include the relevant details
- Your name and registered business or account contact details.
- The relevant transaction or request reference, date and amount, if applicable.
- A concise explanation of what happened and the status currently shown.
- Earlier support correspondence and any reference already provided.
- Relevant evidence with unrelated and sensitive information hidden.
Support does not need your password, OTP, card security code or biometric information. Do not include these in a complaint.
3. Follow up on an unresolved issue
If you have already contacted support, reply to the same conversation and clearly request escalation. Include the original transaction reference and previous response so the issue can be reviewed without losing its history.
The information needed, review steps and expected timeline will depend on the service and the nature of the complaint. Any applicable service or statutory complaint timelines continue to apply. Retain your correspondence and transaction records.
4. Bank or provider escalation
If your issue also concerns a bank or another service provider, its complaint process may apply. Ask for the relevant provider details and escalation route for the specific transaction. Eligibility for any external complaint scheme depends on that scheme and the entity involved.
Official resources are linked on our Regulatory Information page. They do not imply that every HeliusPay enquiry is covered by the same complaint scheme.
5. Related policies
For payment concerns, read our Refund Policy. For personal information concerns, read our Privacy Policy. General account and onboarding help is available on our Support page.