Contact our team
For an account, onboarding or transaction enquiry, email info@heliuspaytechnologies.in or call +91 85006 69263.
Help us identify the transaction
When raising a payment issue, include:
- Your registered business or account contact details.
- The transaction reference or request ID.
- The transaction date and amount.
- A clear description of the issue and the status shown in your account.
Do not share passwords, OTPs, card security codes, Aadhaar details or biometric information by email or in a general support enquiry.
Refund and reversal enquiries
If you believe a payment failed, was duplicated, was incorrectly debited or requires a refund, contact our team with the transaction details. The appropriate resolution depends on the verified transaction status, the relevant provider and the service involved.
Applicable processing steps and expected timelines will be communicated for the specific case. A support enquiry does not itself confirm that a refund has been approved or processed. Service-specific refund terms and network requirements apply where relevant.
Read our full Refund Policy for payment concerns, or use the grievance process to escalate an unresolved issue.
Upcoming AEPS and BBPS services
These services are not yet available for activation. Launch, onboarding information and the support process for those offerings will be shared when the relevant approvals and partner activation are complete.
Business office
HeliusPay Technologies Private Limited
Flat No. 301, Plot No. 109/P, Petbasheerabad, Jeedimetla Pipeline Road, Suchitra, Hyderabad, Telangana 500067, India.